Trends and External Factors driving the MSP market 2020-2021
Offering an MSP (Managed Service Provider) service used to be pretty straightforward. Manage suppliers, have a good Vendor Management System (VMS) in place, run the program efficiently. This is changing rapidly. The possibilities data and tooling offer, the talent shortage, the ever increasing complexity in regulation, it all leads MSP clients to expect more from their providers. For providers themselves it means they have to expand their services. All these changes in the MSP market are explored in the white paper ‘Trends and External Factors driving the MSP market 2020-2021’ published by Intelligence Group.
Intelligence Group decided to take stock of where this rapidly shifting market stands early in a new decade. What are the main trends, what external factors are driving these trends, in short, where is the MSP market heading? To do this we asked a group of nine experts from the field to share their insights on seven topics: general market developments, services, customers, competition, regulatory developments, data and tooling. We set out to paint as complete a picture as possible of MSP.
In this whitepaper we merged these expert views into a bird’s eye view of where the market is and where we think it is going. From this an image emerges of an MSP market that is very much in flux.
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